Política de privacidad

Privacy Policy

Last updated: May 13, 2026

PokeLamp operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). PokeLamp is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any information that identifies you or that can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified information that cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment method, payment confirmations, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us, including information you provide when contacting customer support.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information regarding your interactions with the Services and how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.

  • Automatically through the Services, including information from your device when using our products or services or visiting our websites, including through cookies and similar technologies.

  • From our service providers, including when they provide certain technologies or process information on our behalf.

  • From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services to you, including processing payments, fulfilling orders, remembering your preferences and interests, sending account-related notifications, processing returns and exchanges, managing your account, arranging shipping, facilitating reviews, and providing a personalized shopping experience, including product recommendations.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or postal mail, and displaying online advertisements related to products or services on our Services or third-party websites.

Security and Fraud Prevention

We use your personal information to authenticate accounts, provide secure shopping and payment experiences, detect and investigate fraudulent or malicious activities, and maintain the security of the Services.

Communicating with You

We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Reasons

We may use your personal information to comply with applicable laws, respond to legal requests, participate in legal proceedings, enforce our Terms of Service or policies, and protect our rights, users, or Services.

How We Disclose Personal Information

We may disclose your personal information to third parties under the following circumstances:

  • With Shopify, vendors, and service providers performing services on our behalf, including payment processing, customer support, cloud storage, shipping, analytics, and IT management.

  • With marketing and advertising partners to provide marketing services and personalized advertising.

  • When you direct us, request us, or otherwise consent to disclosure, such as through social media integrations.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction such as a merger, acquisition, or insolvency proceeding.

  • To comply with legal obligations or protect the rights and safety of our Services, users, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third parties located in countries outside your own.

To help protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information derived from your interactions with our store, other merchants, and Shopify itself.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests related to your rights concerning such information.

For more information about how Shopify uses your personal information, please review Shopify’s Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites or online platforms. If you access such third-party sites, we encourage you to review their privacy policies and terms.

We are not responsible for the privacy, security, accuracy, or reliability of third-party websites or services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from minors under applicable law.

If you believe a child has provided us with personal information, please contact us to request deletion.

As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” personal information of individuals under 16 years old as defined by applicable privacy laws.

Security and Retention of Information

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

  • Right to access your personal information

  • Right to request deletion

  • Right to correct inaccurate information

  • Right to data portability

  • Right to opt out of targeted advertising or certain data sharing activities

You may exercise these rights by contacting us using the details below.

We will not discriminate against you for exercising your rights.

We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below.

Depending on your location, you may also have the right to file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence.

Where required, we use recognized transfer mechanisms such as Standard Contractual Clauses approved by the European Commission or equivalent safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory requirements.

Updated versions will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise your rights, you may contact us at:

Email: pokelampball@gmail.com

Address:
Carrer de Sant Domènec Savio, 5
València, V, 46019
Spain